SHIPPING & RETURNS
The Rctoymart Team takes great pride in providing exceptional customer service. And, for us, that means getting your order out fast and processing returns even faster.
(And, when the FAA finally lets us use our drones … watch out!)
RCTOYMART SPEEDY SHIPPING
Our shipping policy is simple – we select the most secure, fastest service based on your location upon order, and is often fulfilled via Amazon. That helps us keep costs down for you and for us. Here’s the breakdown:
- FREE Standard Shipping– FREE (for orders over $30)
- Standard Shipping (5-7 Days) – $5.99 (for orders under $30)
Haven’t received your order? Contact us at firstname.lastname@example.org and we’ll look into it ASAP.
RCTOYMART 30-DAY RETURN POLICY
- Ensure your return is unopened in its original packaging.
- Visit the DIY Return portal and enter your order number and email address.
- You will be provided with information to return your item.
- Securely pack your return and take it to any carrier of your choice and send it to the return address.
- Check your email for return confirmation – refunds are typically processed within 2-3 days of receiving your return.
- If your return was received at our warehouse and it has been longer than a couple of days please email us at email@example.com with your tracking number and order number so we can help right away!
RCTOYMART GIFT EXCHANGE POLICY
Receive a RCTOYMART gift, but it’s not quite what you wanted? No problem! We’re happy to provide a one-time exchange for an item of equal or lesser value. Just contact us at firstname.lastname@example.org and we’ll get you the gift you want.
QUESTIONS OR COMMENTS?
Please contact us at email@example.com with any questions or comments you may have about our policies. We strive to provide you with a 5-star experience, and we’re ready to help with whatever you need.